End if the day, they know when to keep a customer happy. I asked exactly what those policies entail, and Newegg confirmed that they intend to accept all returns on "open box" products on a "no questions asked" basis, in what could be considered a huge win for customers with the firm.Īmazon has its own issues, but they will eat the cost if you pitch a fit about something.
A Newegg spokesperson added that they've created new policies to ensure a "hassle-free" return experience on all "open box" merchandise returns for motherboards and CPUs.
#Gamers nexus update#
Update 2: Newegg offered an addendum and additional information. We remain committed to providing the best customer experience and will continue to evaluate and improve our business to deliver on that commitment.Further, we have put in place new policies to ensure a hassle-free return experience on "open box" merchandise returns on motherboards and CPUs. Every customer is important, and each customer's satisfaction is our utmost priority. We are also reaching out to this small number of customers who may have been affected by these errors.We deeply appreciate the feedback and advice we receive from our customers, including alerts about our errors, and we always pursue better ways to serve them. As a result, we have already changed internal procedures to improve how we manage product returns. We sincerely apologize to our customers who were negatively impacted.These were unintentional process errors and isolated incidents. Update: Since publication, Newegg got in touch with us to offer the below statement:Ĭustomer satisfaction and integrity are at the core of our business.Based on these priorities and customer communication, we have become aware that a very small number of returns may not have been thoroughly inspected before being routed for returns, liquidations, or e-waste recycling and were accidentally resold as "open box" merchandise.
#Gamers nexus Pc#
You may want to reconsider where you buy PC cases and so on in the near term. It's also absolutely not okay that Newegg only offered real support after he went public - what kind of recourse would regular customers have? Either way, Newegg needs to do better. I think it's far more likely the result of poor systems in place to catch these kinds of errors, stretched staff, and poor priorities being set from the top down. As you can see from the above, they had to have known they'd eventually get caught. If I had to speculate, I doubt this was the result of malevolent policy behavior by Newegg. We're going to reach out to Newegg to offer them a chance to respond to these claims, but on the face of it, it appears pretty damning. Since the initial publication, we've been contacted by more customers of Newegg reporting similar problems too. The problem with that idea is, many users across reddit and Gamers Nexus' community claim to have experienced similar issues with Newegg, claiming damage to products as a way of refusing refunds. However, it may also be the result of a rare accident, where an item was cleared for sale erroneously by an overworked technician. return and refunds laws, and thus, attempted to exploit it. Newegg, it may appear, could have found some kind of loophole in U.S. This kind of stunt would be potentially difficult to pull off in the EU, where member states enjoy very strict consumer protection laws.
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