Complete interaction histories are maintained for all customers, regardless of the media channel they used.Ī traditional contact centre is usually telephony-based and has limited self service or Web capabilities. They can whisper-coach agents, observe desktop interactions or listen to recordings of or view past customer interactions. From their Internet browser desktop, supervisors can listen in on calls without detection. If you cannot measure it, you cannot manage it, so CallCentreAnywhere also provides real-time and historical data to supervisors, enabling them to monitor all your contact centre operations. These rules ensure the customer is handled by your best qualified agent.
Whatever method your customers select, CallCentreAnywhere enables you to manage the entire interaction process according to established business rules. These technologies include the variety of media your customers may use to contact you - inbound or outbound telephone calls, Web chat sessions, e-mail, Web collaboration using bi-directional page pushing, voice mail, and interactive voice response (IVR). TELUS CallCentreAnywhere is a suite of contact technologies that are integrated-by-design. In other words, it enables you to quickly shift from a traditional telephony-based infrastructure to integrated voice and data contact centre functionality It provides secure, stable, low-cost and scalable infrastructures for single or multi-site contact centres, giving you a more flexible, rapid response approach to implementing evolving business strategies. Which is exactly what TELUS CallCentreAnywhere enables you to do. Today, no matter what size of company you manage, advanced customer service is at the heart of competitive advantage and the most effective way to stand out in your marketplace. By integrating all the communication channels - phone, e-mail, Web collaboration and Web chat - on demand, anywhere, it will help you collaborate more effectively and efficiently with your customers, suppliers and partners.
TELUS CallCentreAnywhere is a customer contact centre and management solution hosted entirely on the TELUS network. What customer satisfaction tools and reports are available with CallCentreAnywhere?.How can I keep track of all the many times my customers contact my company?.What choices does CallCentreAnywhere give them? My customers are demanding and want to "call in" the way they like.Does CallCentreAnywhere allow me to implement remote supervisors and agents?.I usually deal with my vendors to create workgroups, skills and other administration tasks.I need to launch a contact centre quickly and I've heard they are a nightmare to set up.How secure is my contact centre and my company's data?.Can I trust my mission critical contact centre to a hosted service?.How will my business benefit from CallCentreAnywhere?.What is the difference between a traditional contact centre and CallCentreAnywhere.What does CallCentreAnywhere actually do?.
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